![]() ![]() The process model is a useful tool, on the one hand, to compare myself with the business people of the customer organization and understand the requirements, and, on the other hand, with my colleagues to whom I have to provide the technical/functional specifications to configure the automated solution. ![]() In my professional experience, as business process analyst and project manager of quality process automation projects, it is an activity that I usually conduct in the analysis and design phase for to-be scenario. This can happen, for example, as a result of unsatisfactory performance evidence or because changes to the process are required to meet new needs for the organization. Building a business process model, a graphical representation of the process, is an activity that is typically realized as part of a business process change project that aims to make improvements on an existing organizational process. ![]()
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